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TERMS AND CONDITIONS
RMA:
All returns require prior Return Merchandise Authorization from PNC Engineering. To request an RMA for your return please click HERE to email customer service or use our contact us link.
Return Shipping:
Return shipping is at the customers expense. All returns require an RMA number. Returns without an RMA number will be returned to the customer at their expense.
Returns:
All returns must be in New Condition, in their original manufactures boxes and include all accessories, software and instruction manuals.
Returns must be shipped in a separate outside box, Do not write on the original manufactures box. Any items received with stickers or writing on the original manufactures box will be refused.
RigExpert returns can be made for store credit and must be made within 15 days of the invoice date. There is a 15% restocking fee on all non-DOA returns, plus shipping charges billed to PNC Engineering for the free shipping program.
Blackmagic Design Hardware Only Returns:BMD products may be returned up to 5 days from date of invoice for credit only. |
0-5 days from invoice date:Products that are opened and are not defective* must be returned within 5 days in order to receive a dealer credit. The credit will be less a 15% restocking fee, payment processing fees (credit card) and shipping charges.After 5 days from invoice date: NO returns. |
TigerStream products may be returned for store credit only up to 15 days of the invoice date.
All products: Missing items, accessories, manuals etc. will be billed at $20 PER item or their accessory cost listed in the PNC Engineering webstore.
Restock Fees:
All approved returns are subject to a 15% restocking fee. This fee is non negotiable. Defective or DOA warranty item exchanges are not subject to the restocking fee. Defective or DOA returns will be given store credit only.
Warranty:
RigExpertCare items carry a full 2 year U.S. Based manufactures warranty. Warranty returns or repairs are subject to repair or replacement with a refurbished or new unit at the manufactures discretion. Tiger Stream products carry a 30 day manufactures warranty. Please contact Tiger Stream directly with any warranty issues.
Liability:
PNC DOES NOT MAKE WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE on any product sold.
Tiger Stream Legal Disclaimer
TigerStream.TV and PNC Engineering do not host, provide, archive, store or distribute media of any kind. TigerStream and PNC Engineering only sell android media boxes that allow the user to access the internet and third party programs such as KODI. KODI has the ability to act merely as an index (or Directory) of media posted by other enthusiasts on the internet, which is completely out of the control of TigerStream.TV and PNC Engineering.
TigerStream.TV and PNC Engineering RESPECTS THE RIGHTS OF OTHERS, AND PROHIBITS THE USE OF REFERENCED MATERIAL FOR ANY PURPOSE OTHER THAN THAT FOR WHICH IT IS INTENDED (WHERE SUCH USE IS LAWFUL AND FREE OF CIVIL LIABILITY OR OTHER CONSTRAINT) AND IN SUCH CIRCUMSTANCES WHERE POSSESSION OF SUCH MATERIAL MAY HAVE ANY ADVERSE FINANCIAL, PREJUDICIAL OR ANY OTHER EFFECT ON ANY OTHER THIRD PARTY.